📍 Location: Abington, PA
🗓 Schedule: Full-time | 37.5 hours/week | Monday–Friday
🌟 About Central Behavioral Health
Central Behavioral Health is a nonprofit organization that has been serving the Montgomery County community for over 75 years. We provide outpatient and community-based behavioral health services for individuals of all ages. Our mission is to empower people to overcome behavioral health challenges and lead fulfilling, healthy lives.
🧠 About the Administrative Case Manager Role
An Administrative Case Manager provides services that are designed to promote the empowerment, recovery, and community integration of adults with behavioral health challenges. Using a person-centered approach, the Administrative Case Manager helps the individual navigate across systems, gain access to behavioral health services, assist with completing forms and applications, and present additional referrals based on the specific needs addressed. The Administrative Case Manager also assists with other functions of the front desk, such as Centralized Scheduling, Check-In, Check-Out, and aids in the front office functions of the Re-engagement Specialist.
✨ Benefits & Perks
Health & Wellness
- Medical, Dental, and Vision Insurance
- No-Cost Life Insurance
- Short-Term and Long-Term Disability
- Expanded Employee Assistance Program (EAP)
- Identity Theft Protection
- Travel Assistance Services
Financial Security
- 401K Retirement Plan
- Ancillary Voluntary Benefits
- Public Student Loan Forgiveness Program (PSLF) Eligible Employer
- Employee Discount Programs
Time Off & Flexibility
- Starts at 27 days of PTO annually (vacation & sick time): pro-rated based on hire date
- 7 Paid Holidays + Up to 2 Floating Holidays
- Additional days awarded with tenure
Professional Growth
- Tuition Reimbursement
- Ongoing Professional Development
- Employee Referral Bonus Program
Eligibility requirements may apply
📝 Responsibilities
- In a flexible and creative manner, respond to the needs of consumers and potential consumers both in an office setting (approximately 70% of the time) and in the community (approximately 30%).
- Provide on-site and community-based support for new consumers awaiting assignment to agency programs, including recovery coaching and follow-up for consumers discharged from these services.
- Serve as the agency’s primary liaison and follow-up coordinator throughout the behavioral health commitment process
- Assess needs, and provide information and referral for behavioral health and other human services (including health insurance applications) to consumers and their families.
- Arrange for the provision of emergency services, including food, shelter, hospitalization, transportation, and other basic needs.
- Advocate for consumers and collaborate with other community agencies, such as DPA, Social Security, Mental Health Association of SE PA., other MH/MR agencies, etc., in meeting the needs of the consumers.
- Collaborate and assist the treatment team.
- Attend trainings and meetings as required.
- Management and triaging of crises promptly.
- Answering, fielding, and responding to phone inquiries, TEAMS messages, and emails.
- Greet and check in consumers or other visitors of the agency.
- Collecting Co-pays
- Check out and schedule consumers for future appointments.
- Scanning of labs/documents
- Reminder calls
- Engagement of consumers who have not been in for treatment.
🎓 Qualifications
Education
An Administrative Case Manager will have one of the following:
- A Bachelor’s degree with Major coursework in sociology, social work, psychology, criminal justice, or counseling.
- A high school diploma & 12 semester credit hours in sociology, social welfare, psychology, gerontology, criminal justice, counseling, or other social sciences, plus 2 years in direct contact with mental health consumers.
Experience & Skills
- Strong interpersonal skills with a nonjudgmental, client-centered approach
- Comfortable with digital tools and basic technology use (tablets, phones, computers etc.)
- Computer exposure to EHR systems is helpful.
- Ability to work both independently and as part of a multidisciplinary team
Other Requirements
- Valid Driver’s license and a good driving record.
- Subject to the requirements of the Child Protective Services Law.
🛡 Clearances
In accordance with state regulations, all prospective new employees/contractors must provide originals for photocopying of the following before starting: All clearances must be within 3 years of hire date for adult positions and 1 year of hire date for Children based positions.
- PA Criminal Background Check
- PA Child Abuse Clearance
- DHS FBI Fingerprint Background Check
Central Behavioral Health is an Equal Opportunity Employer and Care Provider.