📍 Location: Norristown, PA
🗓 Schedule: Full-time | 37.5 hours/week Monday through Friday 9 am – 5 pm.
🌟 About Central Behavioral Health
Central Behavioral Health is a nonprofit organization that has proudly served the Montgomery County community for over 75 years. We provide outpatient and community-based behavioral health services for individuals of all ages, empowering people to overcome behavioral health challenges and lead fulfilling, healthy lives.
Our commitment to compassionate, accessible, and high-quality care is reflected in the work of our dedicated team. At Central, employees play an essential role in supporting individuals on their recovery journey while contributing to a collaborative, mission-driven organization that values compassion, integrity, respect, collaboration, accessibility, and excellence.
🧠 About the TIP Facilitator Role
Central Behavioral Health is seeking a detail-oriented Revenue Cycle Specialist to support the daily operations of our Revenue Cycle Department. This position plays a vital role in ensuring accurate client registration, insurance verification, payment processing, and revenue cycle support activities while serving as a resource for electronic health record (EHR) and billing system workflows.
The ideal candidate is organized, customer-service focused, comfortable working with healthcare technology, and able to manage multiple priorities in a fast-paced behavioral health environment..
✨ Benefits & Perks
Health & Wellness
- Medical, Dental, and Vision Insurance
- No-Cost Life Insurance
- Short-Term and Long-Term Disability
- Expanded Employee Assistance Program (EAP)
- Identity Theft Protection
- Travel Assistance Services
Financial Security
- 401K Retirement Plan
- Ancillary Voluntary Benefits
- Public Student Loan Forgiveness Program (PSLF) Eligible Employer
- Employee Discount Programs
Time Off & Flexibility
- Starts at 27 days of PTO annually (vacation & sick time): pro-rated based on hire date
- 7 Paid Holidays + Up to 2 Floating Holidays
- Additional days awarded with tenure
Professional Growth
- Tuition Reimbursement
- Ongoing Professional Development
- Employee Referral Bonus Program
Eligibility requirements may apply
📝 Responsibilities
- Process cash receipts and deposits accurately and in a timely manner.
- Post client and payer payments within the billing system.
- Perform insurance eligibility verification and benefit checks.
- Review new client registrations for completeness and accuracy.
- Conduct intake scrubs to ensure required documentation, consents, and signatures have been obtained.
- Maintain county authorization information, including MHX numbers and related documentation.
- Generate and distribute client invoices and statements.
- Assist with client account inquiries and payment-related questions.
- Support revenue cycle workflows to ensure accurate and timely reimbursement.
- Serve as a departmental superuser for the Electronic Health Record (EHR) and billing software systems.
- Provide basic user support and troubleshooting assistance to staff.
- Assist with training and onboarding staff on EHR and billing system workflows.
- Monitor data quality and identify registration or documentation issues.
- Collaborate with clinical, intake, and billing staff to resolve workflow concerns.
- Participate in department meetings and process improvement initiatives.
🎓 Qualifications
Education & Experience
- High school diploma or equivalent.
- Preferred: Associate’s or Bachelor’s degree in Healthcare Administration, Business Administration, or a related field
- Preferred: Experience working in healthcare, behavioral health, medical office administration, or revenue cycle support.
- Preferred: Familiarity with electronic health record (EHR) systems.
- Preferred: Experience with insurance verification, payment posting, registration, scheduling, or billing support functions.
Skills
- Ability to work both as part of a team and autonomously.
- Excellent attention to detail, organizational skills, and time management abilities.
- Strong customer Service skills
- Problem-solving and analytical skills.
- Strong computer and data-entry skills
- Effective written and verbal communication skills.
- Ability to manage multiple priorities and deadlines
- Ability to learn and navigate healthcare software systems.
- Commitment to accuracy and continuous process improvement.
🛡 Clearances
In accordance with state regulations, all prospective new employees/contractors must provide originals for photocopying of the following before starting: All clearances must be within 3 years of hire date.
- PA Criminal Background Check
- PA Child Abuse Clearance
- DHS FBI Fingerprint Background Check
Central Behavioral Health is an Equal Opportunity Employer and Care Provider.