Cracked Not Broken – The Kevin Hines Story

FINAL.Kevin Hines Save the Date

Save the date May 22, 2018 to attend the Kevin Hines Event at Montgomery County Community College in Blue Bell, PA while streaming live at the Pottstown Campus. Doors open at 5:00pm. To learn more about Kevin Hines and his story of survival, resilience, and hope, follow this link to see a trailer of his upcoming documentary:



Getting Started At Central

If you haven’t scheduled an appointment yet please check out our Contact Us page for a list of phone numbers and addresses for our various programs and locations. Once you have scheduled an appointment for your initial clinical assessment, here are a few tips that will help you make the process a success.

  1. Please plan to arrive at least 10 minutes prior to your appointment time. This will allow time for parking the car if necessary, checking in and preparing for the appointment.
  2. Please be sure to have your insurance/ACCESS card with you and be ready to present it to the receptionist. Also, please be prepared to provide any co-pay that might be required by your insurance company.
  3. If you cannot make your appointment, please call 610-279-9270 to cancel as soon as possible. Please ask to speak to the Intake Department or press option 2 in order to re-schedule your appointment.  If you are scheduled to be seen at the Abington office, please call 267-818-2220 and press option 2.
  4. If the therapist should call out sick on the day of your appointment, Central will call you as soon as we are made aware of the need to cancel your appointment. If you are scheduled for a 9:00 AM appointment, it is possible that you may be on your way before we can reach you by telephone.  Should this occur Central will make every effort to have you meet with another clinical staff member in order for your assessment to take place that day.
  5. If your contact information changes, please make staff aware of the change. It is important that we have your current telephone number.
  6. While we understand that situations do arise that prevent you from keeping an appointment, we will not be able to schedule an appointment with you if you have missed two appointments in a row. Staff will ask that you come in to sit and wait until a clinical staff member is able to complete your assessment.
  7. If you are scheduled for a clinical assessment and are already taking medications, please be sure to bring your medication bottles with you to the appointment. In addition, if you are recently discharged from a psychiatric inpatient hospital, please bring any discharge paperwork and discharge medication list with you to the appointment.   If you know that you will be out of medication before your scheduled appointment, please inform the intake worker and therapist.

Central’s Clinical Wellness Recovery Team Highlighted in the Washington Monthly

Central’s Clinical Wellness Recovery Team was highlighted in the December, 2017 issue of the Washington Monthly. Our very own Madelyn Pontari, CWRT Supervisor, worked closely with Sheree Crute from the Washington Monthly contributing to the article Mind-Body Connection. Central’s team of behavioral health and nurse navigators were highlighted sharing how coordinated care can improve the lives of people with mental health and chronic physical health problems.




How You Can Help

Many individuals and their families have fought long, hard battles against mental illnesses and the stigma associated with them. Your support of Central will help bring vital services to the people in our area who need the help the most. No one is ever turned away from the Center because of an inability to pay for services. This makes your contribution even more essential.

Donate Online

You can now make Donations to Central online via Pay Pal. It's Fast, Secure, and Easy. Just enter an amount in US Dollars into the field below and click "Make A Donation" to get started.

Donate by Mail

Central Behavioral Health
1100 Powell Street
Norristown, PA 19401

If you have any questions regarding donations or any of our services, call (610) 277-4600.

Use this form to print out and mail in your donation. Your support is appreciated!

link for donation form PDF

Contact Us


Central’s Main Office

1100 Powell Street
Norristown, PA 19401
Hours: Monday – Friday 9 AM to 5 PM

Site Programs:

  • Recovery Coaching and Administration Case Management Services (Adult)
  • Outpatient, Intensive Outpatient Program, OASIS (geriatric partial hospital)
  • Senior Care Case Management and Senior Outreach Services
  • Certified Wellness Recovery Team (CWRT)
  • Certified Peer Specialists and Career Center
  • Community Outreach Services

Abington Area Services

2500 Maryland Road
Pennwood Building, Suite 130
Willow Grove, PA 19090
Hours: Monday – Friday 9am to 5pm

Site Programs:

  • Individual therapy (Adults)
  • Group Therapy
  • Psychiatric treatment (psychiatric evaluations, medication management)
  • Recovery Coaching and Case Management Services
  • Senior Care Case Management
  • Administration Case Management
  • Certified Wellness Recovery Team (CWRT)
  • Certified Peer Specialists and Career Center

Outpatient & Intake Services

1201 DeKalb Street
Norristown, PA 19401

Site Programs:

  • Outpatient individual (child, adolescent and adult), couples and family psychotherapy
  • Psychiatric treatment (psychiatric evaluations, medication management)
  • Dialectical Behavioral Therapy (DBT) Program
  • Group Therapy
  • CORE (drug and alcohol treatment)

Family Services

1217 DeKalb Street
Norristown, PA 19401

Site Programs:

  • Family Based Services
  • Behavioral Health Rehabilitation Services(BHRS) (formerly Wraparound program)
  • Extended Assessment

Child & Young Adult Services

1109 DeKalb Street
Norristown, PA 19401

Site Programs:

  • Child Case Management
  • Transition to Independence Process (TIP) Program
  • Family/Community Supports
  • Crisis Intervention
  • Spanish-speaking Case Management Services


TSS Therapeutic Support Staff

TSS will work with children and their caregivers to provide emotional support across settings. This clinician will work closely with team members to help the child avoid/eliminate inappropriate, threatening behaviors by providing consequences or rewards. TSS will also work with the parent/caregiver in providing therapeutic structure and limits to the child. Daily data recording is required to track progress. Selected applicant will need to attend mandatory TSS training before working with clients.

Experience: 1-3 years in the mental health field

Hours/Schedule: Day and evening availability; may require some weekends

Additional Requirements: (Driver’s license, specific computer training, Medicare certification, etc. required?) Own form of transportation, Spanish-speaking a plus, FBI clearance, Child Abuse Clearance, PA Criminal Background Check

Contact: Dana Walker

Behavior Specialist Consultant/Mobile Therapist

Contracted position
Master’s Degree in Human Services filed required
Willingness to travel to various locations within Montgomery County
Basic computer knowledge and working knowledge of Microsoft Word
Experience working with children with diagnosis on Autism Spectrum needed
Behavioral Specialist License preferred
Spanish-speaking a plus 

Responsibilities include:

  • Completing treatment plans and BHRS packets
  • Conducting in-home and in-school visits
  • Assessing behavioral needs and formulating behavior management charts/plans
  • Working collaborating with families, schools, and office staff in order to ensure child’s success across settings
  • Attending and conducting interagency meetings


In accordance with state regulations, all prospective employees must provide a copy of their Federal Criminal History Record (DPW FBI Background Check), PA Criminal Background Check and PA Child Abuse Clearance prior to a job offer being extended.  Please see the following links for instructions on how to apply for these clearances: 

Federal Criminal History Record –

PA Criminal Background Check –

PA Child Abuse Clearance –

**Please note that the Child Abuse Clearance must be mailed and cannot be completed online**

NOTE:  In accordance with new state regulations, current Central employees will have to reapply for any of the above clearances that are over 1 year old, if chosen for this position.

Resumes and inquiries to Dana Walker

Recovery Coach – Case Management

Position Qualifications:

A Recovery Coach will have one of the following:

  • A Bachelor’s degree with major course work in sociology, social work, psychology, criminal justice, counseling.
  • Be a registered nurse
  • A high school diploma and 12 semester credit hours in sociology, social welfare, psychology, gerontology, criminal justice, counseling or other social sciences plus 2 years in direct contact with mental health consumers.

 Other Requirements:

  • Valid driver’s license and good driving record.

 Position Overview: Provides flexible, community-based services that are designed to promote the empowerment, recovery, and community integration of adults who have serious mental health challenges by partnering with them to direct their own recovery and advocacy process, by coaching and supporting the acquisition and utilization of skills needed to facilitate the individual’s recovery, and in linking to available services and resources, including informal supports. The recovery coach will assure that services are individualized, strengths and needs based, culturally sensitive and responsive, and goal driven.

 Job Duties:

  • Partnering with identified consumers to assist, encourage, and support their recovery through ongoing assessments, including recovery and prevention plans, strengths-assessments and other recovery tools
  • Collaborating with treatment team, including therapists, program coordinators, psychiatrists, wellness recovery team, peer support, and other stakeholders providing the best possible team approach to recovery
  • Linking to community and other resources and to support individuals in identifying and accessing formal and informal resources independently
  • Assisting consumers in obtaining and maintaining housing
  • Maintaining production rates to meet the program’s expectations
  • Completing documentation and other paperwork in a timely and professional manner as well as to comply with Central’s standards and state licensing requirements
  • Promoting the recovery philosophy in our daily activities


In accordance with state regulations, all prospective employees must provide a copy of their Federal Criminal History Record (DHS FBI Background Check), PA Criminal Background Check and PA Child Abuse Clearance prior to a job offer being extended. 

 NOTE:  Effective 2/24/2014, current Central employees will not have to reapply for any of the above clearances that are over 1 year old, if chosen for this position. 

If you are interested in this position or have further inquiries, please contact Dave Wilkinson at 610-277-4600 x172 or email

Who We Are

Central Behavioral Health is a private, non-profit, charitable, multi-service behavioral health facility, governed by a volunteer Board of Directors. It is operated within the context of purposes stated in its legally recorded Articles of Incorporation and the by-laws of the Agency as promulgated by the Board of Directors.


“Central is a community dedicated to helping people of all ages improve their emotional and behavioral health, develop resiliency, and achieve personal fulfillment.”


“To set the standard for excellence in the delivery of behavioral health services.”

The reach of mental illness


Mental illness respects no boundaries. It is an equal opportunity disease that can affect anyone – young or old, rich or poor, urban or suburban. Mental illness is arguably the most misunderstood affliction as it wreaks havoc, creating fear, stigma, and confusion. Fortunately, with the advances in research and the efforts of advocacy groups, the myths surrounding mental illness are slowly being dispelled. This improves the likelihood that those who need help, seek it out. And it improves the quality of life of the community as a whole. Abraham Lincoln and Winston Churchill experienced depression. Patty Duke and musician Peter Gabriel live with manic depression. Nobel laureate John Nash lived with schizophrenia. Even Michelangelo coped with mental illness.